Refund policy

Last updated: 19/04/2026

At Thaléïs, you have 14 days from receipt of your order to request a return, which corresponds to the right of withdrawal under the conditions set out below.

Requesting a return

To request a return, you must contact us at the following address: commandes@thaleis.com

Please include in your request:

  • your order number,
  • the product(s) concerned,
  • the reason for the return,
  • and, if the product is damaged, faulty or incorrect, any relevant photos.

Returns must be sent to the following address:

THALEIS OCEAN
2 avenue Georges Pompidou
29200 Brest
France

No return will be accepted without a prior request.

Conditions for accepting returns

To be eligible for a return under our commercial policy, the product must:

  • be unused,
  • be unopened, with its seal intact,
  • be in its original condition,
  • be returned in its original packaging,
  • be accompanied by proof of purchase.

Any product returned incomplete, opened, unsealed, used, damaged after delivery, or unfit for resale may be refused.

Products that cannot be returned

For reasons of hygiene and health protection, certain products cannot be returned once they have been opened, used or unsealed after delivery.

This may include in particular:

  • food supplements whose seal, tamper-evident ring or any other safety device has been broken,
  • cosmetic products whose closure system, seal or tamper-evident protection has been broken,
  • personalised products or products made to your specifications,
  • gift cards.

This exclusion does not apply if the product arrived faulty, damaged or not as ordered.

Damaged or faulty products, or order errors

We invite you to check your order as soon as you receive it.

If a product is faulty, damaged, missing or does not match your order, contact us without delay at commandes@thaleis.com so that we can look into the situation and offer you an appropriate solution.

Depending on the case, we may offer:

  • a replacement,
  • a credit note,
  • or a refund.

Return costs

Unless there has been an error on our part, or the product is non-conforming, faulty or damaged on delivery, the direct cost of returning the goods is borne by you.

If the return is justified by a picking error, a lack of conformity or a proven defect, we may tell you how to proceed and, where applicable, cover the cost of the return.

Exchanges

We do not carry out direct exchanges.

If you would like a different product, please return the eligible product in accordance with this policy, then place a new, separate order.

14-day statutory right of withdrawal

If you are a consumer in the European Union, you have a statutory period of 14 days from receipt of your order to exercise your right of withdrawal, without having to give any reason for your decision.

To exercise this right, you must inform us of your decision by means of an unequivocal statement sent to: commandes@thaleis.com

You must then send the goods back no later than 14 days after communicating your decision.

Products must be returned in a condition that allows them to be resold. You may be held liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the product.

Exceptions to the right of withdrawal

In accordance with the French Consumer Code, the right of withdrawal cannot be exercised in particular for:

  • goods made to your specifications or clearly personalised,
  • goods liable to deteriorate or expire rapidly,
  • goods which have been unsealed after delivery and which are not suitable for return for reasons of health protection or hygiene.

Consequently, a food supplement or cosmetic product that has been opened or unsealed after delivery may be excluded from the right of withdrawal where this legal exception applies.

Items on promotion or in the sales remain subject to the statutory right of withdrawal where no legal exception applies.

Refunds

Once we have received and inspected the returned product, we will inform you whether the refund has been accepted or refused.

In the event of a valid withdrawal, we will refund all sums paid, including the initial standard delivery charges, without undue delay and no later than 14 days from the date on which we are informed of your decision to withdraw.

However, we may withhold the refund until we have received the goods back or until you have supplied proof of having sent them back, whichever is the earlier.

The refund is made using the same means of payment as that used for the order, unless you have expressly agreed otherwise, and at no additional cost to you.

Outside the statutory right of withdrawal, where a return is accepted under our commercial policy, the refund is made to the original means of payment within a reasonable period after the return has been approved.

Contact

For any questions about a return or refund, you can write to us at:

commandes@thaleis.com